Benjamin Vigier
I help technical teams reduce friction, connect people and systems, and make work easier to understand, support, and improve.
My background spans operations, production, support, systems integration, and supply chain work across printing, packaging, software, and semiconductor environments. I am most useful where operational reality meets people: shop-floor users, engineers, support teams, suppliers, IT, logistics, and customers.
After 20+ years in industry, I completed a full-time Master’s in Logistics and Supply Chain Management at the University of Luxembourg, part of the MIT SCALE Network, to strengthen the supply-chain layer of that experience and stay useful as operations, technology, and teams keep changing.
If your team needs more structure without losing pragmatism, trust, or speed, let’s talk.
People first, but without turning it into theatre.
- Led and developed a distributed five-person team across sites, cultures, and time zones.
- Built calm, accountable ways of working where issues surface early and mistakes lead to root-cause learning.
- Connected users, engineers, suppliers, IT, support teams, logistics, and customers around shared operational problems.
- Used coaching, documentation, training, and self-service to make teams less dependent on hidden knowledge.
- French and English fluent, professional German, with practical experience across multilingual European environments.
Operations and supply chain work best when reality is visible early enough to act.
- Managed production-critical product identification and labeling operations within global supply chain functions.
- Worked across production, logistics, IT, engineering, and customer requirements in 24/7 manufacturing environments.
- Improved process visibility through structured workflows, change-request handling, KPI logic, and practical escalation.
- Comfortable with traceability, compliance, variability, buffers, trade-offs, and service expectations.
- Completed a full-time MSc in Logistics and Supply Chain Management at the University of Luxembourg, part of the MIT SCALE Network.
Systems should make work easier to handle, not harder to explain.
- Introduced ServiceNow-based ticketing, incident monitoring, self-service resources, and structured review boards.
- Worked as a solution engineer and support interface for EMEA customers using production software and automation workflows.
- Translated between users, production constraints, software behavior, and internal product or IT teams.
- Aligned tools such as SAP, Oracle APEX, NiceLabel, CodeSoft, Sentinel, Service Cloud, and HP Hiflex with operational needs.
- Focused on clear ownership, sensible escalation, useful documentation, and fixes that stay fixed.
Useful data is data that helps someone understand what is happening and act.
- Built and maintained operational data structures around labeling, workflows, incidents, and service requests.
- Used dashboards, validation rules, audit trails, and KPI logic for visibility rather than decoration.
- Comfortable with Excel, Python, JavaScript, regular expressions, SQL-adjacent work, and lightweight automation.
- Created small tooling bridges and scripts to reduce repetitive work and connect legacy systems.
- Respect for governance, change control, naming, versioning, and the limits of what data can honestly say.
Print, packaging, and labeling are the craft base under much of my operational work.
- Deep background in prepress, packaging workflows, color management, artwork, proofing, and automation.
- Led product identification and labeling work supporting traceability, compliance, and automated manufacturing environments.
- Managed prepress operations, production planning, customer support, supplier coordination, and practical process improvement.
- Delivered CtP, PSO, CIP3, web-to-print, MIS/ERP, CRM, warehousing, and logistics interface projects.
- Use that background as technical depth and shop-floor grounding, not as a box to stay in.